Student Help-desk

Are you stuck on a troublesome maths question? Do you need a qualified maths teacher to check your ‘working-out’ quickly? Our exclusive help-desk is available for Year 7 to 12 secondary maths students.

Student Dashboard

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Year 7 to 12 maths subjects

Our help-desk is available for Australian secondary maths students (Year 7 to 12), who are learning maths via home learning, or at school. Simply upload your maths question (and ‘working-out’ ‘attempts, if any), and we’ll show you how to solve them with an ‘easy-to-understand’ step-by-step process.

Get quick help, in real-time

Our help-desk is ideal for those moments when you’ve got a quick question that’s holding you back from moving on to the next task. For example, those times when you’ve completed your ‘working-out’, but have ended up with the wrong answer. Or when you’re stuck on a tricky question, and just need a teacher to point you in the right direction.

We provide students with real-time help via text-chat and an interactive whiteboard.

If you’re stuck on a few questions (or the whole maths topic), we recommend that you book a ‘30-min Solo tutorial‘ instead. Learn more

Just pay for time used

Buy an ‘Access pass‘ to gain access to the help-desk. You can select a specific amount of time (i.e., 5 -, 15 -, 30-min, or 1 hour). Then, upload your maths question(s) via the student dashboard. We’ll deduct the time used from your remaining balance, as you go. You can use your ‘Access pass’ all within one day or over a longer duration.

Highly-qualified maths teacher

Get help with your maths question from Ms. B, an Australian qualified maths teacher. Ms B is registered with the Victorian Institute of Teaching [VIT] and holds a current ‘Working with Children’ check.

Ms. B is available to assist students throughout the school year.

Response times

We try to ensure all questions submitted prior to 12 pm are answered on the same day. If it is busy (i.e., during exam time), some questions uploaded after 12 pm may be delayed until the following day.

GETTING STARTED: STEP-BY-STEP

It’s easy to get started with our ‘Student help-desk’, via the following steps:

Create an account

Join our tutoring platform by creating a free account to access the ‘Student help-desk’. Your parent / guardian can also create an account to buy / transfer credits to you, via the parent portal.

Buy a credit bundle

Parents can purchase store credits, and then transfer them to your ‘Student account’, via their parent portal.

Get an ‘Access pass’

Buy an ‘Access pass’, using your store credits. Choose your preferred time-block (i.e., 5-, 15-, 30-, or 60-minutes), This time can be used within one day, or spread it out over a few weeks, months, or year. It all depends on the number of questions, and the amount of help you need.

Upload your question

Upload your maths question(s) via the ‘Student help-desk’. Ms. B will notify you via your ‘Student dashboard’ when your question is next in the queue.

FREQUENTLY ASKED QUESTIONS

Browse our commonly asked questions. If you still need help, please chat to us via live chat or email.

Once you’ve submitted your maths question(s) to the help-desk, we will activate a ticket (i.e., 1 ticket per question) and then notify you via the ‘My-tickets‘ section within the student dashboard. You’ll be able to chat directly to the teacher via the help-desk ‘live-chat’ and upload tools.

Our help-desk is aimed at helping students with quick questions, related to the Australian Maths curriculum for Year 7 to 12. For example, its best-suited for when you understand the basic concepts of the topic fairly well, but have come across a troublesome question or need us to check where you’ve gone wrong in your ‘working out’. Ms B can take a quick look and then guide you in the right direction.

However, if you’re finding the whole topic confusing, we recommend you book a ‘Solo tutorial’ instead. This will enable us to help you directly via an interactive whiteboard over a 30-min duration. We can go through the key concepts, ‘step-by-step’, and provide lots of easy-to-follow examples to help you gain a better understanding.

Our solo tutorials are also a great way to help students that need help with an extensive or applied maths question (i.e., multiple parts, etc.).

Please note: If you need help with a maths assignment, we can help you to understand the relevant maths topic and similar questions, but not with the actual assignment.

Our maths teacher, Ms. B may use a combination of digital tools to help students, depending on the type of maths question asked. For example, she may use an interactive whiteboard; upload short ‘how-to’ videos, screenshots or PDF snapshots; and various mathematics apps; alongside real-time live-chat via the help-desk.

Our learning platform has a responsive design, and works on desktop computers, laptops, tablets; and smartphones. It has been tested on most browsers, including Chrome, Firefox, Microsoft Edge, Safari and Brave. We recommend that you choose one of the previously-mentioned browsers for your computer.

If you have any technical issues when using our learning platform, please get in touch with our friendly ‘Tech Support’ team via live chat or email.

The help-desk operates via our tutoring platform’s ‘Store credit’ system. To get started, parents can purchase and transfer credits to your ‘Student account’. You can then use these credits to buy an ‘Access pass’, with your selected block of time (i.e., 15-min, 30-min, or 60-min time-blocks). Depending on your learning style, you can choose to use this ‘purchased time’ in a single day, or spread it out over a week, month, or term, etc. We’ll keep a record of when we’ve helped you for each question, and deduct the time as we go.

We have a range of Credit bundle options to suit most budgets – They’re affordable, flexible and never expire.

A rough guideline of how many questions can typically be answered per ‘time-block’:

5 minutes = ~ 1 quick question
15 minutes = ~ 1 to 3 quick questions
30 minutes = ~ 2 to 6 quick questions
1 hour = ~ 3 to 12 quick questions

However, this depends on a few factors, such as:

Length of question – E.g., Applied questions, or those consisting of two (2) or more components (i.e., Part a), b), and c)) may need more time than usual. We recommend booking a solo tutorial for these types of questions.
Level of difficulty – E.g., A Year 11 or 12 maths question is typically more complex and may take longer than a Year 7 or 8 question.
Amount of help required – E.g., If you only need someone to check your ‘working-out’, it may be quicker to solve than if you’re really stuck on a question. We recommend booking a solo tutorial if you’re stuck on several questions or a maths topic, overall.

Your access to our help-desk will begin once you’ve purchased an ‘Access pass’. You’ll then be able to submit a ticket and upload your maths question(s). Our team will review your question(s) and then if everything is in order, they’ll activate your ticket(s) (i.e., 1 ticket per question). We can only complete this step if you have enough time remaining on your ‘Access pass’ beforehand.

Your access will continue until all of your purchased time has been used. If you’re not sure how much time you’ve got left on your ‘Access Pass’, you can submit a request for our support team to give you an overview of your previous activity. Alternatively, you can check your order history in your account details.

At this stage, we aren’t able to archive the help-desk live-chat history or uploads. Hence, we recommend you download any useful resources provided to you, as you go.

Our tutoring platform operates via a ‘Store credit‘ system. Parents can choose to either pay with credit card or purchase a credit bundle, using the secure, ‘Stripe payment gateway’. Store credits can be purchased and automatically allocated to the child’s ‘Student account’. The student can then use them to access the ‘Resource hub‘, and buy an ‘Access Pass‘, etc., as needed.

If a family has two (2) or more children, who would each like to use the ‘Student help-desk’, their parent/guardian can buy and allocate credits for each child within a single purchase. If you need help, please get in touch with our friendly support team.